Contact Technical Support
Need assistance with installation, license activation, Bluetooth thermal printer configuration, or database backups? Our team is available to assist you promptly.
Frequently Asked Questions (FAQs)
1. How does the 5-day evaluation trial work?
When you install the Pharmacy app for the first time, you receive a full 5-day evaluation trial with all features enabled (Point of Sale billing, Bluetooth printing, inventory, reports). After 5 days, you can contact the developer via WhatsApp to obtain your lifetime activation key linked to your Device ID.
2. How do I pair and print using a Bluetooth thermal printer?
1. Turn on your thermal printer and enable Bluetooth on your phone/tablet.
2. Go to your device's Bluetooth settings and pair with the printer (standard PIN is usually
3. Open Pharmacy App > Settings > Thermal Receipt Printer.
4. Tap Scan Devices, select your printer from the list, and tap Connect.
5. Now every completed POS sale will instantly print the thermal slip!
2. Go to your device's Bluetooth settings and pair with the printer (standard PIN is usually
0000 or 1234).3. Open Pharmacy App > Settings > Thermal Receipt Printer.
4. Tap Scan Devices, select your printer from the list, and tap Connect.
5. Now every completed POS sale will instantly print the thermal slip!
3. How do I scan medicine barcodes?
Open the POS Billing tab or Medicine Inventory tab and tap the barcode scanner icon in the search bar. Point your camera at the box barcode; the item will be identified and added to the cart instantly.
4. How do I create a database backup and restore on another device?
Navigate to Settings > Backup & Restore Database.
• Tap Export Backup File (.pharmacy) to save or share your backup to Google Drive, iCloud, WhatsApp, or local storage.
• To restore on a new device, tap Import Backup and choose your saved backup file.
• Tap Export Backup File (.pharmacy) to save or share your backup to Google Drive, iCloud, WhatsApp, or local storage.
• To restore on a new device, tap Import Backup and choose your saved backup file.
5. Does Pharmacy POS require an active internet connection?
No! Pharmacy POS is built 100% offline-first. All your medicines, sales, customer ledgers, and profit calculations remain locally on your phone without requiring Wi-Fi or mobile data.
6. What happens if I lose my phone or change devices?
Simply install the app on your new device and restore your latest
.pharmacy database backup. If your activation key needs updating for the new device ID, message developer support on WhatsApp with your invoice receipt for a free re-activation!
System Requirements & Compatibility
- iOS Devices: Compatible with iPhone, iPad, and iPod touch running iOS 15.0 or later.
- Android Devices: Compatible with Android smartphones, tablets, and Android POS handheld terminals running Android 5.0 (Lollipop, API 21) or later.
- Printer Support: Standard 58mm and 80mm ESC/POS Bluetooth Thermal Receipt Printers.
- Barcode Support: EAN-13, UPC-A, Code-128, QR Codes via phone camera or external Bluetooth scanner.